Refund Policy
Refund Policy for Superway Services
1. Scope of Refund Policy: This Refund Policy applies to all services booked and paid for through Superway Services. By using our services, you agree to the terms outlined in this policy.
2. Refund Eligibility: Refunds will be issued in the following scenarios:
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Cancellations made in compliance with our Booking Cancellation Policy (please refer to the Booking Cancellation Policy for details).
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Services not rendered due to issues on our end (e.g., service professional no-show, inadequate service delivery, etc.).
3. Refund Process:
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For cancellations made 6 hours before the scheduled service time, a full refund will be issued if payment has been made in advance. The refunded amount will be added to your wallet balance in your Superway Services account.
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For cancellations made 2 hours before the scheduled service time, 50% of the payment will be refunded and added to your wallet balance in your Superway Services account.
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For cancellations made within the last hour or on the spot, no refund will be issued, and the full booking amount will be charged.
4. Non-Refundable Scenarios:
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No refund will be issued for cancellations made within the last hour or on the spot.
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No refund will be issued for services that have already been rendered, except in cases of company-caused violations.
5. Refund Method: Refunds will be processed using the original mode of payment. For payments made via credit/debit cards, please allow 5-7 business days for the refund to be processed and reflect in your account.
6. Exceptional Circumstances: In cases of emergency or unforeseen circumstances, please contact our support team at support@superwayservices.com. We will review each case individually and may offer refunds at our discretion.
7. Contact Information: For any questions or further assistance with your refund, please contact our support team:
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Email: support@superwayservices.com